CERTIFIED PERSONNES DE CONFIANCE EN ENTREPRISE (PCE)
TRUSTED
WORKPLACE
SUPPORT
Independent, confidential English-speaking PCE services helping multinational organisations across Swiss Romande meet their duty of care to their employees.
Early Support Matters
All organisations experience periods of stress, structural change, difficult conversations, and interpersonal conflict. Without a place to obtain confidential support, employee concerns may remain unspoken until they become more difficult to resolve.
Employees may stay silent because they don’t feel comfortable speaking to their manager, don’t want to involve HR too early, or they aren’t sure whether their concern is “serious enough.”
Having an external Personne de Confiance just a phone call away gives employees a safe place to talk early, helping organisations to support wellbeing before concerns escalate.
A Legal Responsibility…
Swiss employers have a legal duty of care to protect employees’ physical and psychological health, dignity, and personal integrity (Art. 328 CO; Labour Act; OLT 3).
An independent PCE service is a practical and accessible way for employers to meet their duty of care by providing employees with a confidential and trusted source of support where employees feel safe raising concerns early – strengthening employee well-being, and helping prevent issues from escalating into formal grievances, prolonged conflict, absenteeism, or employee turnover.
…and an Opportunity
TrustLine PCE Partners complements internal HR resources with an independent, certified point of contact that employees can trust. Operating outside company reporting lines and meeting away from company premises, every conversation is handled with complete discretion and protected by strict professional confidentiality.
It’s an opportunity to foster a workplace culture where employees feel safe raising concerns early – strengthening employee well-being, and helping prevent issues from escalating into formal grievances, prolonged conflict, absenteeism, or employee turnover.
Support at Every Stage
Trustline Partners supports organisations and employees at different stages of workplace intervention—from prevention and early support through to resolution—helping to minimise the impact of workplace challenges and promote a healthier workplace.
Prevention
Workshops, awareness sessions, and practical tools that help organisations reduce psychosocial risk and build a respectful workplace culture.
Early Support
Confidential consultations that provide employees with a safe space to discuss concerns, explore options, and seek support before issues escalate.
Resolution & Recovery
Support for conflict resolution, return-to-work situations, and constructive dialogue – always respecting employee autonomy and confidentiality.
Working with TrustLine
Our approach is practical, collaborative and tailored to your organisation, from understanding your needs through to ongoing support and continuous improvement.
Understand
We begin with a conversation to understand your organisation, culture, priorities, and existing wellbeing initiatives.
Tailor
Where available, we review employee wellbeing data—such as satisfaction surveys, absenteeism, and turnover—to tailor our approach to your organisation.
Educate
We deliver bespoke workshops so employees and managers understand workplace wellbeing, the role of the PCE, and how and when to seek support.
Support
Employees contact us directly by phone or email to schedule confidential consultations regarding workplace challenges.
Strengthen
We provide an annual anonymised report to identify trends, strengthen prevention, and support continuous improvement.
Meet Your TrustLine PCE Partners
TrustLine brings together complementary expertise in workplace wellbeing, organisational leadership, coaching, conflict resolution and communications. Together, we combine experience across the corporate, education, and non-profit sectors, enabling us to understand a wide range of workplace challenges and tailor our approach to each organisation.
Wendy Perben
With 20+ years of international business leadership at organisations including General Mills, American Express, and Polaris Industries, Wendy brings first-hand understanding of the pressures found in fast-paced, multinational, matrix environments. more…
Marie Brannan
Certified Executive Coach and Well-Being Specialist with 25+ years in international and corporate environments, including deep experience guiding professionals through confidential, complex workplace situations. more…
International Perspective
Long-term expatriates in Switzerland with deep insight into multicultural workplaces and international teams.
Independent & Confidential
Qualified to navigate sensitive workplace situations with impartiality, discretion, and strict professional confidentiality.
Professional Experience
Certified PCEs drawing upon decades of previous work experience within multinational organizations in Swiss Romande.
Still have questions? Here are some of the questions organisations ask us most often.
Frequently Asked Questions
How can an external PCE complement your organisation's existing employee support and wellbeing initiatives?
An external PCE complements your existing HR resources and wellbeing initiatives by providing employees with an independent, confidential point of contact outside the organisation’s reporting lines. It does not replace managers or HR—it gives employees another trusted avenue to raise concerns early, helping identify and address issues before they escalate.
When should an organisation appoint a PCE?
Many organisations appoint a PCE as part of a broader prevention strategy. It helps strengthen employee wellbeing, reinforce a culture of trust, and support organisations in fulfilling their legal duty of care by providing employees with access to an independent, confidential avenue for raising concerns. A PCE is particularly valuable during periods of growth, restructuring, or other organisational change, when psychosocial risks and workplace tensions may become more pronounced.
Let's Start a conversation
we're here to help
Whether you're seeking information about our Personne de Confiance en Entreprise (PCE) services, looking to strengthen wellbeing within your organisation, or would like to discuss a workplace concern, we'd be happy to explore how we can support you.
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